- Shipping & Returns
Shipping & Returns
Within the USA
CellPhoneCase.com offers FREE Standard shipping on all orders shipped within the United States. Regardless of the number of items or weight, if your order is shipped anywhere within the US, shipping will be free. Please note that shipping and handling charges are non-refundable. Customers who received free shipping on an order, but returned their item(s), will be charged the standard 15% restocking fee. If an order was shipped via UPS and the order is returned, the Customer will be charged the full UPS shipping charge which will be provided at the request of the Customer.
Orders shipped to Canada will be charged a flat shipping and handling fee of $9.99. Please be aware that, on orders that are subject to Canadian regulations, it is the responsibility of the Customer to abide by customs laws and pay all applicable taxes or duties.
Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
Ship Time, Methods and Tracking
You will receive either a delivery confirmation or tracking number as soon as your order leaves our warehouse. Orders are shipped via USPS First Class, USPS Priority or UPS, depending on the weight and value of your order. Packages weighing 13oz or less ship via USPS first class, while orders weighing more than 13oz ship via USPS Priority. Please note that CellPhoneCase.com provides a shipping confirmation number for packages sent via USPS Priority or USPS First Class. A shipping confirmation number is different from a tracking number. Unlike a tracking number, which customers can use to track their order, a shipping confirmation number simply informs us that a package has been delivered and may not be scanned until the package is delivered.
Shipping via USPS First Class usually takes between 4 to 5 business days, after the order has left our warehouse. Packages sent via USPS Priority generally take between 3-4 business days. Orders shipped to Canada or to countries outside the U.S. are shipped via USPS International Mail, which takes between 7 to 15 business days for delivery, but may be delayed due to Customs. Customers should be aware that delays caused by their Customs Office, are out of our control. In rare cases, an order may take up to 30 days. If your order has not been received within a reasonable time, you are encouraged to contact your local post office and inquire about any possible delays to your package.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.